How to Contact Walmart Customer Service (Via Phone, Chat & More) (2023)

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How to Contact Walmart Customer Service (Via Phone, Chat & More) (1)

Known for its everyday low prices, Walmart is the store of choice for many consumers. And if you have a problem or question, there are several ways you can contact Walmart Customer Service to get the help you need.

You can call Walmart Customer Service at 1-800-925-6278, 8:00 am to 11:00 pm CST daily. The customer service desk at the Walmart store is normally open from 8:00 am to 10:00 pm. You can also use live chat to contact Walmart customer service or send an email. Also, Walmart customer service uses Twitter and Facebook.

In this article, we'll cover several ways to contact Walmart customer service so that you can get assistance quickly and efficiently.

@ekoyt1Our customer service telephone number is 1-800-WALMART (925-6278). If we can help with anything else, please let us know. -Kinga

-Walmart (@Walmart)January 10, 2014

What is the Walmart customer service number?

Walmart's customer service number is 1-800-WALMART (1-800-925-6278). Walmart customer service hours are 8:00 am to 11:00 pm CST daily, but corporate offices are only open weekdays from 8:00 am to 5:00 pm. You can call Walmart Customer Service for pricing information, share your in-store experience, or contact headquarters.

You can call Walmart's customer service number anytime between the hours of 8 am and 11 pm CST, seven days a week.

If you would like to contact Corporate Headquarters, please call Monday through Friday, 8:00 am to 5:00 pm.

The best time to call Walmart's customer service number is between the hours of 8 am and 5 pm. and 9:00 am CST, right after opening Customer Service. You can also call later, around 9 or 10 pm. m.CST.

When you call about opening or closing customer service, there are usually a few other customers waiting in line to speak with an agent.

Walmart Customer Service can help with a variety of questions and concerns. Representatives can help you with any questions you may have about the products and their prices.

They can also help you contact Walmart Corporate Headquarters or other departments.

You can also call Walmart customer service to share an in-store experience, as they welcome any feedback, good or bad.

Walmart's website also has ahelp areawith answers to many frequently asked questions.

You might want to check here before calling customer service as it might be quicker. For more complex questions or concerns, Walmart Customer Service is here to help.

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Customer service is open from 8 am to 5 pm. m. at 22:00 m. -for you

-Walmart (@Walmart)January 16, 2017

What are Walmart's customer service hours?

Walmart customer service hours are 8 am to 10 pm in most locations. The Customer Service Center is open every day the store is open. Some Walmart locations may open or close at different times, and customer service hours align with the store's regular hours.

You can visit Customer Service at your local Walmart store for help with returns, exchanges, and item searches.

Most items can easily be returned or exchanged at the counter as long as you have the original proof of purchase.

If you need a specific item, Customer Service can contact an agent to help you locate the item.

In some cases, you may also need to go to customer service to collect an order. The majorityPickup Orders at WalmartIt can be delivered to your car in the designated parking area.

However, some customers may be directed to the in-store pickup area. This collection area is usually located adjacent to or part of the customer service counter area.

To find your local opening hours, check theWalmart store directory🇧🇷 Use this feature to identify the nearest Walmart by selecting your state and then your city or town.

The branch list gives you the opening hours of the most important branches and also contains the opening hours of certain departments in each branch.

How do I contact Walmart customer service for online orders?

You can contact Walmart Customer Service through the website or phone number (1-800-WALMART) for online ordering. The website is the easiest method when you need to make simple changes, such as B. processing your order online. However, if you have more complex questions, please call our customer service phone number to speak with a live agent.

Help is available online at Walmart throughout the checkout process.

You can contact Walmart Customer Service if you need help tracking, editing, or canceling an order online.

If the order is still in "Processing" status, you can make the necessary changes and Customer Service can help you with this.

Occasionally, employees make mistakes when completing or delivering an order online.

If you receive all packages from your order and discover that an item is missing, please contact customer service. The representative can refund you for the lost item or send you a replacement.

Likewise, you may encounter an error where the order status shows that it has been delivered even though you never received any packages.

In this situation, Walmart recommends waiting two days before contacting customer service.

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Returning a large, bulky item from an online order also requires a customer service call.

Typically, you can send returns to Walmart or take them to a local store.

However, things get complicated when the item is large and difficult to ship or transport. A customer service representative can help you determine the best route for your return.

We will help you. The link below will allow you to join a live chat with an online agent who can help you with your order. Just select Orders, Chipping & Tracking in the first box and Order Assistance in the second.

— Ajuda do Walmart (@walmarthelp)September 11, 2018

Does Walmart customer service have live chat?

Walmart customer service has a live chat feature on their website which is available 24/7. With the chatbot you can answer many questions; However, if the chatbot cannot help you, describe the problem in detail and the bot will connect you with a live agent that you can send a message to.

To access live customer service chat, start withmain help pagedo site Walmart.

Scroll down until you see the blue button that says Contact Us. By clicking on this button, a chat window will appear in the lower right corner.

The chat always starts with a short introduction and a few suggested topics to choose from.

When you see an option that describes your issue, click that button and the chatbot will launch a series of questions and instructions to help you resolve your issue.

If you keep scrolling through the topics and don't find what you're looking for, the chatbot can help you connect with a real person.

After indicating that your topic is "something else", the chatbot asks you to describe your issue in your own words.

Type that into the chat box and you'll soon be connected to a live agent who can help you.

You will also be connected to a live agent if you have selected one of the suggested topics but the chatbot has insufficient responses.

There are a variety of topics that Walmart Live Chat can help with. For example, they can help with online orders, returns and refunds, and your online account.

The chatbot can also answer your questionsWalmart+and items that are not in stock. They can even provide information about the COVID-19 vaccine.

You can also provide feedback through Walmart's live chat.

In particular, you can use the chatbot to share an experience you had in the store or you can give feedback to a driver who left the store.Walmart delivery order.

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Can I email Walmart customer service?

You can contact Walmart Customer Service via email. The main contact page on the company's website contains a link to send an email. To send an email to Walmart Customer Service, you must select a subject, add comments or clarify your question, provide contact information, and select the store closest to you.

Walmart appreciates customer feedback. If you want to email us feedback or a question, start withContact Us page.from Walmart's corporate website.

There is a link to "Email Customer Service" which will take you to another page to start the process.

You must provide some basic information before sending an email. First you need to choose a topic related to your comment or question.

This helps forward the email to the right person or department who can help you.

There are six main categories to choose from:

  1. in-store experience
  2. Discontinued item/brand
  3. Company comments and questions
  4. Product questions/comments
  5. Information for Investors
  6. community and donation

You can then write your comments or questions in the provided text field. There is a 3,000 character limit, so please leave plenty of room to fully explain your thoughts.

You also enter your contact information so that a Walmart customer service representative can respond to you.

Finally, select the store your email belongs to. You can search for the store by zip code or address.

Make sure you choose the right store, especially if you had a bad experience, so that your feedback goes to the right people.

Hey. We are happy to help you with your question.

— Ajuda do Walmart (@walmarthelp)November 22, 2021

Does Walmart customer service use social media?

Walmart customer service primarily uses Twitter and Facebook to support customers through social media. You can ask a question on Twitter by tagging @walmarthelp in your tweet. Starting a Messenger conversation on Walmart's Facebook page launches a chatbot that can answer many of your questions.

LosWalmart Help Twitter Accountis very active Customer service representatives are usually available to respond quickly to your tweets.

You will also certainly get your answer in a few short sentences as Twitter has a 280 character limit!

Another benefit of Walmart Twitter accounts is that you can always submit a question. While you might not get an immediate response in the middle of the night, you can always tweet @walmarthelp.

Walmart also has a very active Facebook page. To communicate with Walmart customer service via Facebook, you can use Messenger to start a chat on your page.

First, a chatbot explains how to get support and offers a few options for help topics.

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Lastly, you can be connected to a live agent if your question cannot be answered using the chatbot.

Walmart is also on Instagram, but you can't access customer service through their page.

Like Walmart's regular Twitter page (@walmart), the Instagram account is primarily used for announcements and important communications.

Using Twitter and Facebook are the best methods to contact Walmart customer service through social media.

What's the best way to contact Walmart?

The best way to contact Walmart is through the live chat feature on the support page. Live chat can quickly answer the simplest of questions, and all you have to do is tap and click. If you don't get an answer to your question with automatic responses, you can still connect to a live agent in the same chat window.

By using Walmart Live Chat you get answers almost instantly.

It's easy to select topics from the options presented and the chatbot can provide direct links to web pages.

In general, clicking through options online is much faster than waiting to hear your options over the phone.

And if you need to speak to a live person, it's much easier to work at your computer while you wait than waiting for someone to answer your call.

You can also browse the rest of Walmart's website while keeping the chat open.


Walmart customer service helps customers at more than 4,700 stores across the United States. There are many ways to contact an agent, and there are even more resources online to help you answer your questions.

If you're interested in more Walmart shopping tips, check out the related articles below.

Related posts:

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Walmart Grocery Pickup: How to Order Walmart Grocery Pickup

Walmart Grocery Delivery: How to get Walmart to deliver your groceries

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