How can I easily contact Walmart customer service? (2023)

Many customers visit Walmart for its consistent low cost. youHere are several ways to contact Walmart Customer Service for the support you need when you have a problem or question.Call Walmart Customer Service at 1-800-925-6278 every day from 8 am to 5 pm. m. at 23:00 m. CST.

Walmart's regular customer service hours are 8 am to 5 pm. m. at 22:00 m.

In addition to sending an email or using live chat, you can also contact Walmart customer service.

Also, Walmart customer service uses Twitter and Facebook.

We are going to share several ways to contact Walmart customer service in this blog so you can do it quickly and effectively!

What is the Walmart customer service number?

Walmart's customer service number is 1-800-WALMART (1-800-925-6278).

Walmart corporate offices are only open Monday through Friday, 8:00 am to 8:00 pm. m. at 5 p.m. CST.

Customer service is available from 8 am to 5 pm. m. at 23:00 m. CST. Users can contact Walmart's corporate office or inquire about pricing by calling the company's customer service number.

You can call Walmart Customer Service any day of the week between the hours of 8 am and 11 pm CST. Please contact corporate headquarters between 8:00 am and 5:00 pm. m. and 5:00 p.m. From Monday to Friday, if you need, please contact them.

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The ideal time to call Walmart's customer service number is immediately after the store opens, between 8am and 5pm. m. and 9:00 a.m. CST. You can also call them later around 9 or 10 pm. CST.

Typically, if you call during customer service opening or closing hours, there will be a few other people waiting in line to speak with an agent. Walmart customer service can answer a variety of questions and issues.

Any doubts about the products and their prices can be clarified by the representatives. In addition, they can help you communicate with Walmart's corporate offices or other departments.

You may also contact Walmart Customer Service to discuss a retail experience. They value all feedback, positive or negative.

A help section with solutions to many frequently asked questions is also available on the Walmart website.

Before calling customer support, you may want to do a search here first as it might be faster. Walmart customer service is available to help with more complicated questions or issues.

What are the customer service hours at Walmart?

Walmart's customer service desk is generally open from 8 am to 5 pm. m. at 22:00 m.

Every day the store is open, the service is also open. Call center hours are the same as normal store hours, although some Walmart locations may open or close at different times.

If you need assistance with returns, exchanges or product location, please contact customer service at your local Walmart.

As long as you have documentation of your initial purchase, most items can be easily exchanged or returned over the counter. Customer Service can put you in touch with an expert to help you locate a specific item when you need it.

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Occasionally, you will also need to pick up an order at the customer service desk. Most Walmart pickup orders can be delivered directly to your vehicle in your designated parking spot. However, some customers may be asked to go to the store's pickup area. Typically, the customer service desk area is adjacent to or encompasses the collection area. Search the Walmart store directory to find the store hours in your neighborhood. By selecting your state and then your city, you can use this tool to find the nearest Walmart. The opening hours of the main branches can be found in the branch directory, together with the opening hours of the departments of each branch.

Read too:The Pros and Cons of Becoming a Walmart Marketplace Seller

How do I contact Walmart Customer Service about online purchases?

To order online, you can contact Walmart Customer Service by phone (1-800-WALMART) or on the website. If you need to make minor changes, such as changing your order online, using the website is the easiest option. However, contact the customer support number to speak with a real agent if you have more complicated questions. The entire process of ordering online at Walmart is supported by support.

If you need help tracking, changing, or canceling an order online, contact Walmart Customer Service. You can make the necessary changes while the order is still in the "processing" phase and Customer Service can help you with that.

On rare occasions, employees incorrectly deliver or assemble an item online. Call customer service if you receive all shipments for your order but one is missing. The representative can provide a replacement or refund for the lost item.

Sometimes the order status may incorrectly show as delivered even if you never received any packages.

Walmart recommends delaying contacting customer service for two days in this case. A customer service call is also required if you need to return a large, bulky item from an online order.

You can usually take all returns to a store near you or send them back to Walmart. However, it becomes difficult when the item is bulky and difficult to ship or transport.

You can get advice from a customer service representative on how to complete the return most efficiently.

Has Walmart customer service implemented live chat?

Eyour siteWalmart customer service offers a 24/7 live chat feature. The chatbot can respond to many requests, but if it can't, describe the issue in detail and the bot will connect you with a live agent you can communicate with.

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  • To access live customer service chat, start at the main help page on the Walmart website.
  • Look for the blue Contact Us button by scrolling down until you see it. The lower right corner of the screen changes to a chat box when you click this button. The conference always starts with a brief introduction and a list of possible topics.
  • The chatbot will ask you a series of questions and provide instructions on how to resolve your issue if you see an option that describes your situation in detail. The chatbot can help you connect with a real person if you keep scrolling through threads and can't find what you're looking for.
  • The virtual assistant will ask you to explain your problem in your own words, after indicating that your area of ​​interest is "something else".
  • You will shortly be in touch with a live representative who can help you if you type this into the chat box. If you've selected one of the recommended topics and the chatbot's responses are insufficient, you'll also be connected to a real agent.
  • Walmart live chat can help with a variety of topics. For example, you can help with orders placed, returns and refunds, and with your online account.

The chatbot can also answer questions about WalmartPlus and out-of-stock items. Details on the COVID-19 vaccine can also be found there. Additionally, you can provide feedback through Walmart's live chat.

In particular, you can use the chatbot to provide feedback to a driver who delivered your Walmart delivery order, or to share a retail experience you had.

Email is a way to communicate with Walmart customer service. There is a link on the company's website.main contact pagethat you can use to send an email. You must select a topic, add comments or an explanation of your request, provide contact information, and select a store near you before emailing Walmart Customer Service.

Customer feedback is accepted at Walmart.

To email us with comments or questions, start from the Contact Us page on Walmart's main website.

You can start the process by clicking "E-mailCustomer Service" which takes you to another site.

Before sending an email, you must provide some important information. You must first select a topic related to your comment or question. This makes it easy to forward the email to the appropriate department or person who can help you.

How can I easily contact Walmart customer service? (4)

Choose from the following six main classifications:

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  • shopping experience
  • Discontinued item/brand
  • Comments and questions about the company
  • Product Question/Product Reviews
  • Information for investors
  • Community and donations

You can enter any comments or requests in the provided text box. You have a maximum of 3000 characters, so you should have enough space to properly explain your ideas. In order for a Walmart customer service representative to contact you, you must also enter your contact information. Ultimately you decide which store your email is about. You can use a zip code or address to find the store. If you had a bad experience, make sure you choose the right store so your review gets passed on to the right people.

Is Walmart customer service available on social media?

To serve consumers through social media, Walmart's customer service primarily uses Twitter and Facebook. through use@wamarthelpIn your tweet, you can post a Twitter request. A virtual assistant that can respond to many of your requests will start a conversation with you on Walmart's Facebook page when you use Messenger to start a conversation.

The Walmart Help account is frequently used on Twitter. Customer service representatives are usually available to respond quickly to your tweets. The 280 character limit on Twitter ensures that your reply is concise too! You can always ask Walmart questions through their Twitter accounts, which is an added benefit. Even if you don't get an immediate response in the middle of the night, you can always tweet @walmarthelp.

Also, Walmart has a livelysite do facebook🇧🇷 You can use Facebook Messenger to initiate a chat with Walmart customer service on their website. A chatbot will first show some alternatives to help test takers and explain how to get help. If the chatbot cannot answer your question, you can contact a live agent. Although Walmart has an Instagram account, there is no way to contact customer service there.

Similar to the official Walmart Twitter account (@walmart), the main uses of the Instagram account are for marketing and important communications. The best social media channels to communicate with Walmart customer service are Twitter and Facebook.

Using the live chat feature on the help site is the easiest way to contact Walmart. Most simple questions can be answered quickly in live chat with just a few keystrokes. You can still connect with a human agent in the same chat window if the automated responses don't adequately respond to your query.

You will get almost quick responses when using Walmart's live chat feature. Themes can be easily selected from the presented menu options and the chatbot can offer direct links to specific web pages. It's usually faster to look for alternatives online than to wait for them to read it to you over the phone. Also, if you need to talk to a real person, it's much more convenient to work at the computer while waiting than waiting for a call to be answered. While leaving the chat open, you can browse the rest of the Walmart website.


More than 4,700 Walmart locations across the US provide customer service. There are many ways to contact an agent, and there are even more Internet resources available to help you find the answers you need.

we provideWalmart-Integraçãowith all major CMS platforms like Prestashop, Opencart, Magento and Shopify. You can easily sync your store with Walmart and have a common inventory and order management system for both.

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Learn more here:


How do you get someone to answer you at Walmart? ›

Contact our Customer Service team at 1-800-925-6278 (1-800-WALMART) to provide a comment or ask a question about your local store or our corporate headquarters. View additional contact information here. Are you satisfied with this answer?

How long does it take for Walmart customer service to respond? ›

At Walmart, we know the quality and speed of responding to customer messages is one of the key reasons why customers stay…or leave! That's why we ensure all Marketplace sellers respond to inquiries with the customer's needs in mind. DO respond to customers within 48 hrs (including weekends).

Does Walmart do live chat? ›

Walmart Marketplace Live Chat representatives are available to answer your questions Monday through Friday from 8 AM to 9:30 PM Eastern time.

How do I send a message to Walmart? ›

Contact Information
  1. Phone/Fax. Toll-Free Phone: 1-800-741-5367.
  2. Local/International Phone: 614-534-1996.
  3. Email Addresses. Customer Service:
  4. Sales and Questions:

How do you get someone to answer your messages? ›

Surprisingly Simple Ways To Get People To Respond To Your Email
  1. Use peer pressure in your favor.
  2. Use their name as often as possible.
  3. Use humor and compliments.
  4. Talk about them (not you)
  5. Say that it is important or urgent on the subject line.
  6. Final thought: never forget the basics.
18 Oct 2022

How do you get people to answer your messages? ›

To increase your chances of getting of a reply, here are nine tricks you can try:
  1. Ask For A Response In Your Subject Line. ...
  2. Change The Subject Line When The Topic Changes. ...
  3. Don't Skip The Greeting. ...
  4. Start Your Message With A Clear Request. ...
  5. Stay In The Sweet Spot When It Comes To Length. ...
  6. Use Third-Grade Language. ...
  7. Use Emotion.
30 Mar 2016

How long should customer service take to respond? ›

This joint survey reveals that the recommended time of response is one hour. They point out that, "While some customers are still okay with a 24 hour response time, 31.2 percent of customers surveyed want a response in one hour or less.

How do I call in at Walmart? ›

By calling Sedgwick at 800-492-5678 at any time. To help you report the absence to Walmart, Sedgwick's automated phone system will also transfer you to your facility or to the associate information line, if applicable.

Can Walmart workers stop you? ›

They cannot use unreasonable force or coercion – a Walmart employee is not allowed to force you to comply with their request. If an employee uses force to detain you, you may claim false imprisonment against the store, which is a civil violation.

Can you call in online at Walmart? ›

Can You Call In Sick Online at Walmart? Yes, you can report your absence online at Walmart using the OneWalmart website.

Does Walmart care if you call out? ›

Walmart has rigorous attendance policies. Associates who miss work without informing will be tagged with 'warning-like' points, and the consequences for this kind of absence can also lead to termination.

What number do you dial for Walmart intercom? ›

It is the BEST WAY to get an ASSociate to come and help you when you are looking for something in the store. Pick up and extension, and dial #96 that is a pretty universal code for most PBX systems which is HARD programmed in to the systems.

Can you email Walmart customer service? ›

The current Walmart email address is and You can use this address to contact Walmart customer service with questions or concerns about your order, your account, or anything else related to Walmart. You can also contact them at 1-800-925-6278.

Is the Walmart email real? ›

But scammers create fake Walmart online surveys to gain access to sensitive information they can use for identity theft or financial fraud. These phishing scams mostly come in the form of emails claiming to be from Walmart. But you'll also see them as pop-up ads on websites.

What happens when you call Walmart ethics? ›

Walmart takes all reported concerns or allegations seriously. We confidentially review each ethics allegation to determine if any law, policy or the Code of Conduct has been violated and assign for investigation where appropriate.

How long should it take someone to answer a text message? ›

Time-sensitive messages should be answered as soon as possible, while you have more time for nonurgent ones. But not that long. Gottsman, speaking "from a polite factor" believes you should respond within a day.

What is dry texting? ›

Dry texting is what happens when someone gives you short, non-engaging replies in a texting conversation. It can also be super repetitive and just plain boring, says Claudia Cox, a relationship coach and founder of Text Weapon.

Why do people not answer messages? ›

While you may know, rationally, that there are plenty of good reasons for someone not to respond to a text or an email—they're busy, they haven't seen the message yet, they're thinking about what they want to say—it doesn't always feel that way in a society where everyone seems to be on their smartphone all the time.

How do you follow up after no response text? ›

When you're following up on a text message for which there was no response, reinstate the subject of the previous message, so the receiver immediately knows what the text was about. End the text message with a question that remained unanswered after the previous text. Example: Hi [client].

What to do when someone is not replying to your messages? ›

Give Them Time To Reply To Your Text

If your initial message to them wasn't an urgent one, it's important to give them some time to reply. There are plenty of reasons they might not get back to you right away — they could be busy at work, not in the mental space to chat, or dealing with bad cell service.

What do you do if customer service isn't responding? ›

10 Effective Ways to Respond to Poor Customer Service
  1. Talk to someone on the phone.
  2. Send an email if you can't get someone on the phone.
  3. Call the company out on social media.
  4. Be kind and respectful.
  5. Ask to speak to a supervisor.
  6. Work toward a resolution.
  7. Ask for a refund.

What are the six rules for good customer service? ›

Business English Coach
  • Answer your phone.
  • Keep your promises.
  • Listen to your customers.
  • Give complaints your full attention.
  • Take the extra step.
  • Give your customers something extra.
5 May 2019

Why do customer service calls take so long? ›

There's a delicate balance between how annoyed a company can allow its customers to be and how much the company is willing to pay to mollify those customers. So call centers use historical data and fancy algorithms to forecast the number of calls they expect, and then try to staff as closely to that as possible.

How many times are you allowed to call in at Walmart? ›

Walmart officially allows five occurrences per six months for their employees. However, some current and former Walmart employees have stated to have had more than five absences during a six-month timeframe and still retained their jobs.

Will Walmart fire me at 5 points? ›

When starting to work for the company, you get a blank slate of up to five points. If you get six points, your employment is terminated. Other employment infractions may also earn you points as well. The Walmarts point system works for six-month periods.

How do I use Walmart call in number? ›

How To Notify Sickness Using Walmart Call Out Number? You can call in sick using Walmart call out number 800-492-5678 to inform about your absence simply from your smartphone. But remember you must report sick at least three hours prior to the start of the day in order to avoid any complaints or warning issues.

Can you leave Walmart on your 15 minute break? ›

You can take your last 15 whenever you want on the sales floor but cashiers are normally scheduled to go 2 hours before their shift ends.

Can you go back to Walmart if you get fired? ›

Normally you can be rehired unless you are informed that the nature of your termination does not allow. Although you can appeal the decision within 30 days of the termination. With other terminations you can be rehired after 60 (or 90?)

Can Walmart force you to show your receipt? ›

You are not legally required to stop and show your receipt at a Walmart if you do not want to.

How do I quit Walmart? ›

You can quit your job at Walmart by speaking with your manager and providing them with the date of your last day at work. There are many reasons that people have for quitting their jobs. Whatever the reason is, it is a good idea to leave your job in the right way and in good standing.

How many times can you call out in a month at Walmart? ›

If you no-call-no-show, you get three attendance occurrences. Attendance occurrences fall off after six months. You are only allowed 4.5 occurrences in a six month period. If you reach 5 occurrences, you will be automatically terminated from the company.

Can I get fired for calling off? ›

The State of California's Paid Sick Leave Laws

It is illegal for a California employer to terminate your employment if you use sick leave that you have accrued and are entitled to use. If you are fired for using your sick leave, you might be able to file a lawsuit for wrongful termination.

Can you get fired for calling out too much? ›

So, if you're an at-will employee and your boss decides you've called in sick too much, they have every right to fire you—and they also don't have to tell you that your illness (or excessive absences because of that illness) had anything to do with it.

How many days can you call off work? ›

In general terms, the law requires employers to provide and allow employees to use at least 24 hours or three days of paid sick leave per year. Employers adopting new policies to comply with the law may choose whether to have an “accrual” policy or a “no accrual/up front” policy.

What is a code 12 at Walmart? ›

Address verification service error.

If the customer accidentally keyed in the wrong zip code, the system will see that it's different from their address.

What is the code for shoplifting in Walmart? ›

A "Code Brown" is not something to take lightly.

But if you hear a "Code Brown" while shopping at Walmart, the situation could be serious.

What is a code 15 at Walmart? ›

Another set of codes to be on the lookout for is "Codes 15 and 60." This lets the security team know that another employee from the same security staff may be going on a 15 or 60-minute lunch break.

How long does it take for Walmart to email you? ›

You should receive your email within 60 minutes of completing your order on Who will the email come from? You will receive an email from

How do you use Walmart email? ›

Accessing Walmart Mail
  1. Go to
  2. In the Username or Email box, type your Wal-Mart connect email address or user name without adding
  3. Type your Wal-Mart connect password in the Password box and click Sign In.
18 Apr 2017

How do I make a complaint to Walmart online? ›

Walmart Customer Service: How to file a complaint?
  1. Email.
  2. Customer service number. 1-800-925-6278.
  3. Returns.

How do I talk to a real person at Walmart? ›

Contact our Customer Service team at 1-800-925-6278 (1-800-WALMART) to provide a comment or ask a question about your local store or our corporate headquarters. View additional contact information here.

What is a secret shopper at Walmart? ›

Mystery shopping, sometimes referred to as secret shopping, is where an individual is hired to “act” like a customer, and evaluate services at a business. Walmart does NOT utilize these services or hire associates to perform services on behalf of other retailers or companies.

How do I know if an email is real? ›

Check if a message is authenticated
  1. On your Android phone or tablet, open the Gmail app .
  2. Open an email.
  3. Tap View details. View security details.
  4. The message is authenticated if you see:

What is considered gross misconduct at Walmart? ›

The Guidelines, without defining the term, provide examples of Gross Misconduct — Integrity that include theft, violent act, dishonesty/compromised integrity, misappropriation of company assets, fraud, and harassment.

How long does a Walmart investigation last? ›

How Long Do Investigations Take? Investigations should be short: ideally 1-2 weeks at most (this is good for the employer and the person who was harassed). In practice, though, they can last longer depending on: 1.

What is Walmart's retaliation policy? ›

Walmart's Code of Conduct and program policies also make clear that Walmart does not tolerate retaliation for reporting a concern or participating in an investigation.

How many points is it if you call in at Walmart? ›

Workers are tagged with 1 point if they call in and don't show up as scheduled between Thursday through Sunday. Unexpected absences on a holiday or key event dates published quarterly result in a 3-point maximum, according to Walmart corporate spokesman Justin Rushing.

How do I call in absence at Walmart? ›

By calling Sedgwick at 800-492-5678 at any time. To help you report the absence to Walmart, Sedgwick's automated phone system will also transfer you to your facility or to the associate information line, if applicable.

Does Walmart have secret shoppers? ›

Mystery shopping, sometimes referred to as secret shopping, is where an individual is hired to “act” like a customer, and evaluate services at a business. Walmart does NOT utilize these services or hire associates to perform services on behalf of other retailers or companies.

How many points is a no call at Walmart? ›

A point is anything from 2 hours late to missing a full day. Less than 2 hours late is only 0.5 points. A no-call/no-show is 4 points so according to policy, you would be fired if you have 1 of those even if you don't have anything else.

Can Walmart fire you at 4 points? ›

When starting to work for the company, you get a blank slate of up to five points. If you get six points, your employment is terminated. Other employment infractions may also earn you points as well. The Walmarts point system works for six-month periods.

Can I clock in 5 minutes early Walmart? ›

4. Unless permission to do otherwise is authorized in writing by the employee's supervisor, no employee may clock in more than 5 minutes prior to, or 5 minutes after, the start of their shift. Employees may not clock out more than 5 minutes prior to, or 5 minutes following the end of their work time.

How late can I be at Walmart to only get half a point? ›

The point system is part of Walmart's Late Policy.

If you arrive more than ten minutes late, not only will you get half a point added to your record, but one hour of pay will be deducted for that shift.

How many leave of absences does Walmart allow? ›

If eligible, associates can take: Up to 26 weeks if they have a serious illness or injury. Up to 5 weeks to take time away from work to care for a seriously ill family member or to bond with a newborn child, adopted child or foster child.

How many times can I call in sick at Walmart? ›

Not a great way to start…

Walmart employees are usually permitted to call in sick up to five times in six months without receiving a penalty. However, this rule does not apply to new employees. If you have worked at Walmart for less than six months, repeated illness is likely to earn you points.

How late can you call out Walmart? ›

Walmart Call Out Sick Number- Step-by-Step

Associates can get intermittent leave and paid sick leave if they are absent due to some illness or injury. The absence must be reported at 1-800-775-5944 (toll-free number) on weekdays between 7 am – 8 pm; Saturday initially between 9 am – 5 pm.

How do I find Walmart secret clearance? ›

When the price in the app comes up lower than the yellow sticker price, that's Walmart hidden clearance. Now keep scanning! To find the Walmart price scanner in the app, look under “Services” for the “Check a price” tool.

Can Walmart detain shoplifters? ›

If you are caught shoplifting from a Walmart, a loss prevention officer may reasonably detain you at the store until the police arrive. Walmart has loss prevention officers at every store that watch for shoplifters.

What are Walmart shoppers called? ›

The employees are called personal shoppers — and their ranks are skyrocketing.

How many no call no shows until you get fired? ›

Employers generally have discretion to determine how many consecutive absences without notice will be considered job abandonment, but the most common threshold is three.

Can you take an unpaid vacation at Walmart? ›

An LOA must be requested and approved, and it can be paid or unpaid based on your reason for taking the leave.

What happens if you clock out early at Walmart? ›

If you clock out more than ten minutes early it is considered an incomplete shift. After so many it's counted as an absence after so many absences it's a coaching. Once you've received 3 coaching for the same thing it's an automatic termination. If you don't want to lose yourjob, be mindful of the time clock.


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